You can start your phone call out with Grandma, I love They don’t know that we know they know we know shirt. That should open the door. Let her tell you what she wants to express. If she doesn’t say much or she pauses for you to say something, say, I am sorry we lost Uncle Joe” Of course you use his first name. Don’t forget he is your great uncle and you take some ownership in her grief. Tell her that you are there for her even though you can’t be there in person. I worked in the schools and I often went into the classroom when a student lost a loved one.
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